Pre-Order

If you request an exchange for a different size in the same item/style, we will send you the size required for one exchange only. The customer is responsible for return shipping fees, but if you are requesting an exchange, the new item will be shipped at no extra cost. You may ship your return with any company you like. We recommend using a method with a tracking number or delivery confirmation. We also recommend insuring your return.

 

International Shipping

If customers order outside of the ROI, please contact Customer Services at info@jrothwell.net where we will be happy to assist. We look forward to hearing from you.

 

Returns Policy

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached and a copy of your invoice within 14 days of receiving your item(s) for a refund. The customer is responsible for return shipping fees, but if you are requesting an exchange. You may ship your return with any company you like. We recommend using a method with a tracking number or delivery confirmation. We also recommend insuring your return.
We will refund all garments purchased from the website (not pre-orders) returned within a 14 day period of receipt of item(s) by you less the cost of postage/shipping. Refunds will be credited to the method of payment used to pay for the goods only. Please note that it can take up to 10 working days for your refund to show on your card account.
Condition of Garments upon Return
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

Note: Refunds will only be available on full priced items, sale items will be excluded from full refunds but may be exchanged or credit may be given 

 

Exchanges

If you request an exchange for a different size in the same item/style, we will send you the size required for one exchange only. The customer is responsible for return shipping fees, but if you are requesting an exchange, the new item will be shipped at no extra cost. You may ship your return with any company you like. We recommend using a method with a tracking number or delivery confirmation. We also recommend insuring your return.

 

Terms & Conditions

By making a request/order you are offering to purchase a product which we will accept to sell to you on the following Terms and Conditions.
1. All requests are subject to availability of stock.
2. Dispatch times may vary according to availability and any guarantees, warranties or representations made as to delivery times are limited to the Republic of Ireland (ROI).
3. We are not responsible for any delays in delivery occurring due to postal delays or force majeure.
4. When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible.
5. All prices advertised are subject to changes.
None of the above affects your Statutory rights.